cancellation policy

1. Right of withdrawal for consumers

The following right of withdrawal only applies to consumers:

cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must contact us (R-Trade GmbH, Twin Tower, Wienerbergstrasse 11/ 12A, 1100 Vienna, Austria, office@autosock.co.at ) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to distance contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

1.1 If the customer is an entrepreneur according to §1 UGB, a revocation is completely excluded.

1.2 Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To
R-Trade GmbH
Twin Tower
Wienerbergstrasse 11/ 12A
A-1100 Vienna
office@autosock.co.at

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

address of the consumer(s)

Signature of the consumer(s) (only if notification is on paper)

Date

(*) Delete as appropriate.

1.3 Tips for a smooth return process

Please send the item(s) back to us in its original packaging if possible. Please use the return slip (please enter the reason for return) and enclose it in the package. Using the return slip and the original packaging is not a "must", i.e. not a prerequisite for asserting your rights, but it simplifies and secures the processing for us. Misuse of the return option incurs costs. For items that are impaired or damaged due to signs of use, R-Trade GmbH will charge an appropriate fee for the reduction in value. The same applies if accessories are missing when the goods are returned and/or packaging is so damaged that the goods are unsellable. Acceptance of the delivery of goods by the consumer is not to be regarded as a reduction in value in itself.
To avoid transport damage to the goods or loss of the goods, the goods must be returned properly packaged and correctly addressed. The return address and your sender details are already printed on our return slip. If you do not use our return slip, please note your sender details on the package and send the goods to our warehouse address:

GG2 Fahrzeugtechnik GmbH
zH: R-Trade GmbH
Bahnhofstrasse 7
8401 Kalsdorf near Graz
Austria

The customer must bear the costs of returning the goods as agreed.

1.4 The consumer has no right of withdrawal from contracts for

a) services, if the entrepreneur – on the basis of an express request from the consumer pursuant to Section 10 FAGG and a confirmation from the consumer that he is aware of the loss of the right of withdrawal upon full performance of the contract – had begun to provide the service before the expiry of the withdrawal period pursuant to Section 11 FAGG and the service was then fully provided,
b) goods or services whose price depends on fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period,
(c) goods that are made to customer specifications or are clearly tailored to personal needs,
d) goods which are liable to spoil quickly or whose expiry date would be quickly exceeded,
(e) goods which are delivered sealed and which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
f) goods which, after delivery, have been inseparably mixed with other goods due to their nature,
(g) alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be delivered earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
(h) sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery;
(i) newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications,
(j) services in the fields of accommodation other than residential accommodation, transport of goods, rental of motor vehicles and supply of food and beverages and services provided in connection with leisure activities, provided that a specific time or period is contractually stipulated for the performance of the contract by the trader,
k) the delivery of digital content not stored on a physical data carrier, if the entrepreneur has started delivery before the expiry of the withdrawal period pursuant to Section 11 FAGG, with the express consent of the consumer, combined with his knowledge of the loss of the right of withdrawal in the event of premature commencement of the contract performance, and after providing a confirmation pursuant to Section 7 Paragraph 3 FAGG,
(l) urgent repairs or maintenance work where the consumer has explicitly requested the trader to visit the trader to carry out these works. If, during such a visit, the trader provides additional services that the consumer has not expressly requested or supplies goods that are not strictly necessary as spare parts for the maintenance or repair, the consumer shall have the right of withdrawal with regard to those additional services or goods.
Finally, the consumer has no right of withdrawal from contracts concluded at a public auction.